Tim Cook Forgets to Mention India in Earnings Call After Dismal iPhone Sales

Aug. 1, 2018

Aware of Apple’s poor run in the Indian premium smartphone market this year, CEO Tim Cook on Wednesday avoided mentioning India and the company’s “bullish approach” towards the country — probably for the first time — at the company’s Q3 earnings call.

“We were very happy to see double digit year-over-year growth in our active installed base of Macs to a new all-time high with nearly 60 per cent of purchases during the quarter coming from customers who are new to Mac. Even with a difficult launch comparison, we saw great momentum in many emerging markets, with growth well into double digits and we established new June quarter records for Mac sales in India, Turkey, Chile and Central and Eastern Europe,”Maestri told the analysts.

During the Q2 earnings call, Cook had said Apple is bullish on India and plans to launch several initiatives, including retail, in the country. Cook said Apple was “putting a lot of energy” in India and working with the telecom carriers in the market. This time, he missed mentioning India, saying that iPhone grew faster than the global smartphone market, gaining share in many markets including the US, Greater China, Canada, Germany, Australia, Russia, Mexico and the Middle East and Africa.

“iPhone had a very strong quarter. Revenue was up 20 per cent year-over-year and our active installed base grew by double-digits, driven by switchers, first time smartphone buyers and our existing customers whose loyalty we greatly appreciate,”Cook noted.

In India – the world’s third-largest smartphone market – the Cupertino-based iPhone maker has not crossed sales of 2-3 per cent despite arriving in the country almost a decade back. Trying hard to make inroads, the company is currently going through an overhaul under Michel Coulomb, the new head of the India operations who took over from Sanjay Kaul in December last year.

The iPhone maker is also seeking tax relief and other incentives from the government to begin assembling more handsets in the country and its proposal to set up a manufacturing unit is reportedly being evaluated. At the Q3 earnings call, Cook said the company had a stellar quarter in services which generated all-time record revenue of $9.5 billion fueled in part by double-digit growth in its overall active installed base.

“India is a surprising addition to the list of countries. But this is a good strategy by Airtel and Reliance Jio to retain their high-value customers in a bid tominimisechurn in a cut-throat market,”noted Senior Analyst Jason Low.