Microsoft Not Ready to Recover Files Deleted by Windows 10 October 2018 Update
Oct. 8, 2018Microsoft on Saturdaypaused the roll-out of the software updateafter several users complained that installing the update was wiping off their data.
Later in the day, the head of theWindows Insider program, Dona Sarkar tweeted that Microsoft tech support has the tools to recover the missing files and guided followers how to reach out for assistance.
But the Microsoft tech support team appears to be clueless about these tools, the Bleeping Computer reported on Sunday.
Numerous users who called the support number were told that the bug was still under investigation and that the agents were not aware of any tools, the report said.
On Saturday, Microsoft advised users who manually downloaded the update to not “install it and wait until new media is available”.
Earlier, some users complained that the update wiped out their profiles, including documents and photos.
